2. ELIGIBILITY TO USE THE WEBSITE

You must be legally capable of entering into a binding contract under applicable Indian law to place an order on this website.

If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate, complete and current.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate product titles, descriptions, images, specifications, colours, sizes, features and pricing.

However, actual product colour may vary slightly due to screen settings, lighting, photography or manufacturing variations.

For products available in assorted colours, designs or models, the colour, design or model may be supplied according to available stock where this is clearly mentioned on the product page.

Product packaging, accessories, design or minor specifications may occasionally vary due to manufacturer updates.

Images on the website are for product representation and reference purposes.

Customers are advised to read the complete product description, age recommendation, dimensions and specifications before placing an order.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to the cart or wishlist does not reserve the product.

We reserve the right to limit quantities, discontinue products or cancel an order if a product becomes unavailable.

If an ordered product is unavailable after payment, we will contact the customer and process an applicable refund.

5. PRICING

All prices displayed on the website are in Indian Rupees (INR).

Prices displayed on the website may include applicable taxes unless otherwise stated.

Product prices, discounts and promotional offers may change without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is placed.

In case of an obvious pricing, technical or system error, Toyoos reserves the right to cancel the affected order and refund any amount paid.

6. ORDERS AND ORDER ACCEPTANCE

Placing an order on the website constitutes an offer to purchase the selected product.

An order is considered accepted after successful order confirmation and processing by Toyoos.

We reserve the right to cancel or refuse an order in cases including:

Product unavailability;
Incorrect pricing or product information;
Suspected fraudulent activity;
Payment failure;
Incorrect or incomplete delivery information;
Orders placed for resale or unusually large quantities without prior approval; or
Any technical or operational issue preventing fulfilment.

If a prepaid order is cancelled by Toyoos, the eligible amount paid will be refunded through the applicable payment method.

7. PAYMENT

Customers may use the payment methods displayed at checkout.

Available payment methods may include online payment, UPI, cards, net banking, wallets or other supported payment options.

Cash on Delivery may be available for selected products, order values or delivery locations.

Payment availability may vary based on product, location and payment service provider.

Toyoos does not directly store complete card or banking credentials submitted through third-party payment gateways.

8. SHIPPING AND DELIVERY

Orders are delivered to serviceable locations according to the delivery options available on the website.

Estimated delivery dates are indicative and may vary due to courier delays, weather conditions, public holidays, operational issues, incorrect addresses or other circumstances beyond our reasonable control.

Local delivery options, including same-day or next-day delivery, may be available for selected locations and products.

Pan-India orders may be delivered through third-party courier or logistics partners.

Customers are responsible for providing a complete and accurate delivery address, mobile number and pincode.

Detailed shipping and delivery terms are available in our Shipping and Delivery Policy.

9. ORDER CANCELLATION

Customers may request cancellation before an order has been shipped or dispatched.

Once an order has been shipped, cancellation may not be possible.

Toyoos reserves the right to cancel orders due to product unavailability, payment issues, incorrect pricing, suspected fraud or operational reasons.

Any eligible refund for a cancelled prepaid order will be processed according to our refund procedure.

10. RETURNS, REPLACEMENTS AND REFUNDS

Return, replacement and refund eligibility is governed by the Return and Refund Policy available on the website.

Customers must inspect the product after delivery and report any damaged, defective, incorrect or missing product within the period specified in the applicable Return and Refund Policy.

Customers may be required to provide clear photographs, videos, packaging images, shipping labels or other reasonable evidence to verify a claim.

Products must normally be returned with original packaging, accessories, manuals and included items, where applicable.

Products damaged due to misuse, improper handling, accidental damage or use contrary to product instructions may not be eligible for return or replacement.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable Indian law.

11. TOYS, CHILD SAFETY AND ADULT SUPERVISION

Customers should check the recommended age, safety instructions and product information before allowing a child to use a product.

Some toys may contain small parts and may not be suitable for children below the recommended age.

Battery-operated, electric, rechargeable and ride-on toys should be used according to the manufacturer’s instructions.

Adult supervision is recommended where appropriate.

Parents and guardians are responsible for ensuring that products are suitable for the child’s age and are used safely.

12. RIDE-ON TOYS AND LARGE PRODUCTS

Ride-on toys and other large products may require basic assembly or installation.

Minor adjustments may be required after transportation.

Customers should follow the supplied product instructions and safety guidance.

Product dimensions: recommended age and weight capacity should be reviewed before purchase.

Damage caused by overloading, collision, water exposure, improper charging, misuse or unauthorized modification may not be covered under return, replacement or warranty terms.

13. WARRANTY

Warranty availability varies by product and manufacturer.

A product is covered by a warranty only where a warranty is specifically stated on the product page, invoice, packaging or warranty document.

Warranty claims may be subject to manufacturer or brand warranty conditions.

Normal wear and tear, physical damage, misuse, water damage, improper charging, unauthorized repair or accidental damage may not be covered.

14. USER ACCOUNTS

Customers may create an account on the website.

You are responsible for maintaining the confidentiality of your account information and password.

You are responsible for activities carried out through your account unless you notify us of unauthorized access.

We reserve the right to suspend or restrict accounts involved in fraudulent activity, misuse of the website or violation of these Terms.

15. PROMOTIONS, COUPONS AND LOYALTY BENEFITS

Discounts, coupons, promotional offers and loyalty benefits may be subject to specific eligibility requirements, validity periods and redemption conditions.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

Toyoos reserves the right to modify, suspend or withdraw a promotional offer in cases of error, misuse, fraud or operational necessity.

Any specific terms displayed with an offer will apply in addition to these Terms and Conditions.

16. INTELLECTUAL PROPERTY

The Toyoos name, logo, website design, graphics, product content and other website materials may be protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute or commercially use website content without prior written permission, except where permitted by law.

Third-party brand names, logos and trademarks displayed on the website belong to their respective owners.

17. PROHIBITED USE

You must not use the website:

For fraudulent or unlawful activity;
To place false or misleading orders;
To interfere with website security or functionality;
To attempt unauthorised access to website systems;
To copy or scrape website content for unauthorised commercial use;
To upload malicious code; or
To misuse promotional offers, coupons or customer accounts.

18. THIRD-PARTY SERVICES

The website may use third-party payment gateways, courier partners, analytics services, communication services and other service providers.

The availability and performance of such services may be subject to the respective third party’s systems and terms.

Toyoos is not responsible for independent third-party websites that may be linked from our website.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Toyoos will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable Indian law.

20. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly.

However, website access may occasionally be interrupted due to maintenance, technical issues, server problems, security updates or circumstances beyond our reasonable control.

We may modify, update or discontinue website features where reasonably necessary.

21. REVIEWS AND CUSTOMER CONTENT

Customers may be permitted to submit reviews, ratings or other content.

Submitted content must be genuine and must not contain unlawful, abusive, defamatory, misleading or infringing material.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

22. PRIVACY

The collection, use and protection of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in the Privacy Policy.

23. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT

For order-related questions, complaints or consumer grievances, customers may contact Toyoos through the contact details displayed on the website.

Consumer complaints will be acknowledged within 48 hours and handled in accordance with applicable law.

We aim to resolve consumer grievances within the period prescribed under applicable Indian law.

24. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of India.

Any dispute will be subject to applicable consumer protection laws and other laws in force in India.

Subject to mandatory consumer rights and applicable law, courts having jurisdiction over the place of business of Toyoos shall have jurisdiction in relation to disputes arising from these Terms.

25. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time to reflect changes in our business, website, services or applicable legal requirements.

Updated Terms will be published on this page with the revised “Last Updated” date.

Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.

26. CONTACT US

For questions regarding these Terms and Conditions, please contact:

Phone: +91 8054471515
Email: info@toyoos.com