🛡️ Return, Refund & Cancellation Policy

At TOYOOS, customer satisfaction is our top priority. We are committed to delivering genuine, high-quality toys and baby products while ensuring a fair and transparent return, refund, and cancellation process.

This policy explains the conditions under which orders can be cancelled, products can be returned or replaced, and refunds can be processed. By placing an order on www.toyoos.com, you agree to the terms outlined in this policy.

We encourage customers to inspect their order at the time of delivery and contact our support team within the applicable reporting period if they receive a damaged, defective, incorrect, or incomplete product.

❌ Order Cancellation Policy

At TOYOOS, we understand that plans may change. To provide a smooth shopping experience, customers may cancel their order subject to the following conditions:

✅ Cancellation Before Dispatch

• Orders can be cancelled before they are dispatched from our warehouse.
• If the order has not been shipped, the full order value will be refunded to the original payment method.
• To request a cancellation, please contact our customer support team with your Order ID as soon as possible.

🚚 Cancellation After Dispatch

• Once an order has been dispatched, it cannot be cancelled.
• If you receive a damaged, defective, incorrect, or incomplete product, you may request a replacement or refund, subject to the eligibility conditions mentioned in this policy.

⚠️ Cancellation by TOYOOS

TOYOOS reserves the right to cancel an order under exceptional circumstances, including but not limited to:

• Product becoming unavailable or out of stock.
• Pricing or technical errors on the website.
• Payment verification failure.
• Suspected fraudulent or unauthorized transactions.

In such cases, the full amount paid (if any) will be refunded to the original payment method.

💳 Refund Policy

At TOYOOS, we are committed to processing eligible refunds in a transparent and timely manner. Refunds are initiated only after the cancellation or return request has been reviewed and approved by our support team.

✅ Eligible for Refund

Refunds may be approved under the following circumstances:

• Orders cancelled before dispatch.
• Product received in a damaged condition.
• Wrong product delivered.
• Manufacturing defect found during the first inspection.
• Missing parts or accessories in the package.
• Order cancelled by TOYOOS due to stock unavailability, pricing errors, payment verification issues, or other exceptional circumstances.

💳 Refund Method

• Refunds will be processed to the original payment method used while placing the order.
• Cash refunds are not provided.
• Refunds to another bank account, UPI ID, wallet, or third-party account are not permitted.

⚠️ Refund Approval

Refunds are processed only after verification by our support team. If a refund request does not meet the eligibility criteria mentioned in this policy, the request may be declined.

⏱️ Refund & Cancellation Timeline

At TOYOOS, we strive to process all cancellation, return, replacement, and refund requests as quickly as possible. The timelines below are indicative and may vary slightly depending on product verification, logistics, banking partners, or unforeseen circumstances.

📌 Important Notes

• Refunds are always processed to the original payment method used while placing the order.
• Processing time may vary depending on your bank, card issuer, UPI app, or payment gateway.
• If the refund is not reflected after the above timeline, please contact your bank first. If further assistance is required, our support team will be happy to help.

📦 Shop with Confidence at Toyoos

At Toyoos, we are committed to delivering quality products and a great shopping experience. Every product undergoes quality inspection before dispatch.

To ensure complete customer satisfaction, we offer Open Box Delivery Inspection and Replacement Support for eligible issues.

🔍 Open Box Delivery

We encourage customers to inspect their order upon delivery whenever possible.

Please verify:

✅ Product is physically undamaged

✅ All accessories and components are included

✅ Battery-operated products power on and function correctly

✅ Correct product and color have been received

✅ Eligible for Free Replacement

Toyoos will provide a replacement if:

🚚 Transit Damage: Product arrives damaged during shipping.

⚙ Manufacturing Defect: Product has a manufacturing or functional defect upon arrival.

📦 Missing Parts: Accessories, batteries, chargers, screws, or essential components are missing.

🔄 Wrong Product Delivered: Customer receives a different product than ordered.

🔋 Battery Operated Product Not Working: Product fails to operate correctly upon first inspection.

📝 Replacement Requirements

To help us process your replacement request quickly, please ensure that:

• 📸 Clear photos or videos showing the issue are provided.
• ⏰ The issue is reported within 24 hours of delivery.
• 📦 The product is retained in its original packaging with all accessories until the verification process is completed.
• 🔍 TOYOOS may request additional information if required to verify the claim.

❌ Not Eligible for Return or Replacement

Replacement requests may be rejected if:

❌ Product has been used extensively after delivery.

❌ Product is damaged due to misuse, accidents, water exposure, or improper handling.

❌ Product is returned without original packaging or essential accessories.

❌ Customer changes their mind after purchase.

❌ Child no longer likes the product.

❌ Normal wear and tear after usage.

❌ Product has been modified, repaired, or altered.

⭐ Quality Assurance

Every Toyoos product is:

🛡 Quality Checked Before Dispatch

📦 Carefully Packed

🚚 Shipped Through Trusted Logistics Partners

🔋 Functionality Tested (for applicable products)

Last Updated: 18 July 2026