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PRIVACY POLICY

Last Updated: 6 July 2026
Toyoos International Private Limited (“Toyoos”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store and share personal information when you visit www.toyoos.com, create an account, place an order, contact us or use our services.
1. INFORMATION WE MAY COLLECT
We may collect personal information including:

  • Name;
  • Mobile number;
  • Email address;
  • Billing and delivery address;
  • Pincode and delivery location information;
  • Account and login information;
  • Order and transaction details;
  • Product enquiries and customer support communications;
  • Device, browser and website usage information;
  • IP address and cookie-related information; and
  • Other information voluntarily provided by you.

We do not directly store complete debit card, credit card, UPI PIN or internet banking credentials. Payment information is processed through authorised third-party payment service providers.

2. HOW WE USE YOUR INFORMATION
We may use personal information to:

  • Process and fulfil orders;
  • Verify delivery availability and Pincode serviceability;
  • Arrange local or courier delivery;
  • Process payments, cancellations, returns and refunds;
  • Create and manage customer accounts;
  • Provide order updates and customer support;
  • Respond to enquiries and complaints;
  • Prevent fraud, misuse and unauthorised transactions;
  • Improve our website, products and customer experience;
  • Send service-related communications;
  • Send promotional communications where permitted or consented to;
  • Maintain business, accounting and transaction records; and
  • Comply with applicable legal and regulatory requirements.
3. PINCODE AND DELIVERY INFORMATION
When you enter a Pincode on a product page, Toyoos may use the Pincode to check product delivery availability, estimated delivery timelines and local delivery serviceability.Pincode information may also be used to determine whether same-day, next-day or courier delivery options are available.
4. PAYMENTS
Payments made through the Toyoos website may be processed by third-party payment gateways, banks or payment service providers.These providers may collect and process payment information in accordance with their own privacy policies and applicable laws.Toyoos does not directly store complete card numbers, CVV, UPI PINs or internet banking passwords.
5. DELIVERY AND LOGISTICS PARTNERS
We may share necessary customer information with delivery personnel, courier companies and logistics partners for order fulfilment.This information may include the customer’s name, mobile number, delivery address, Pincode and order-related information necessary to complete delivery.
6. SERVICE PROVIDERS
We may use third-party service providers for website hosting, payment processing, communications, analytics, security, customer support, order management and logistics.Personal information may be shared with such service providers only where reasonably necessary to provide the relevant service, support our business operations or comply with applicable law.
7. WHATSAPP, SMS, EMAIL AND COMMUNICATIONS
We may contact customers through phone, SMS, email or WhatsApp for order confirmation, payment information, delivery updates, customer support, returns, refunds and other service-related communications.Where permitted or based on applicable consent, we may also send information about products, offers or promotions.Customers may request to stop receiving promotional communications. Service-related and transactional communications may still be sent where necessary to fulfil an order or provide customer support.
8. COOKIES AND WEBSITE TECHNOLOGIES
The Toyoos website may use cookies and similar technologies to operate website features, maintain shopping cart functionality, remember preferences, improve website performance, analyse website usage and support security.You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.However, no internet transmission, electronic storage system or digital service can be guaranteed to be completely secure.
10. DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain transaction and accounting records, resolve disputes, prevent fraud and comply with applicable legal or regulatory requirements.Personal information that is no longer required may be deleted, anonymised or securely disposed of, subject to applicable law and legitimate record-keeping requirements.
11. CHILDREN’S PRIVACY
Toyoos sells toys and children’s products, but purchases through the website are intended to be made by adults, parents, guardians or other persons legally capable of entering into a transaction.Children should not independently submit personal information or create accounts without appropriate parental or guardian involvement.If we become aware that personal information of a child has been collected in a manner requiring corrective action under applicable law, we may take appropriate steps to address the matter.
12. YOUR PRIVACY RIGHTS AND REQUESTS
Subject to applicable law, you may contact us to request information regarding your personal data, correction of inaccurate information, updating of personal information or erasure of personal information where applicable.You may also raise a grievance regarding the handling of your personal information or withdraw consent for processing that is based on consent, subject to applicable legal and service requirements.To submit a privacy-related request or grievance, contact us using the details provided below.We may request reasonable information to verify your identity before processing a privacy-related request.

13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.Toyoos is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those websites before providing personal information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.The updated policy will be published on this page and the “Last Updated” date may be revised accordingly.
15. CONTACT AND PRIVACY GRIEVANCES
For privacy-related questions, requests or grievances, please contact:TOYOOS International Private LimitedA-1101, Sushma Green Vista
Old Ambala Road, Gazipur
Zirakpur, Punjab – 140603
IndiaEmail: info@toyoos.com

Phone: (+91) 8054471515

Website: www.toyoos.com