SHIPPING & DELIVERY POLICY
Last Updated: 6 July 2026
At Toyoos, we aim to deliver your favorite toys and kids’ products safely and as quickly as possible.
This Shipping & Delivery Policy explains our local delivery, same-day delivery and pan-India shipping process for orders placed on www.toyoos.com.
1. DELIVERY LOCATIONS
Toyoos delivers products to serviceable locations across India.
Delivery availability depends on the customer’s Pincode, product availability, product size and the serviceability of our delivery or courier partners.
Customers can check estimated delivery availability by entering their Pincode on the product page.
2. LOCAL SAME-DAY DELIVERY
Same-day delivery may be available for eligible local Pincodes displayed as serviceable on the Toyoos website.
Orders placed before 6:00 PM are eligible for same-day delivery.
Orders placed after 6:00 PM will normally be delivered on the next day.
Same-day delivery is subject to:
Product availability;
Delivery Pincode serviceability;
Successful order confirmation;
Payment confirmation, where applicable;
Delivery staff availability; and
Operational conditions.
The estimated delivery date displayed on the product page or during checkout should be considered the applicable delivery estimate for the order.
During unusually high order volumes, severe weather, road restrictions, public holidays or other operational circumstances, same-day delivery may be delayed.
3. PAN-INDIA DELIVERY
Orders outside our local delivery area are shipped through third-party courier or logistics partners.
Estimated delivery time depends on the delivery location, pincode, product size and courier serviceability.
The estimated delivery date may be displayed on the product page, cart or checkout page.
Delivery estimates are indicative and may vary due to courier delays or circumstances beyond our reasonable control.
4. ORDER PROCESSING
Orders are processed after successful order confirmation.
Prepaid orders may be processed after successful payment confirmation.
Cash on Delivery orders, where available, may be subject to order verification.
Orders placed on public holidays or during exceptional operational closures may be processed on the next available working day.
5. DELIVERY DATE ESTIMATES
The delivery date displayed on the website is an estimated delivery date.
While we make reasonable efforts to deliver orders within the displayed timeframe, delivery dates are not guaranteed unless specifically stated otherwise.
Delivery may be affected by:
Courier delays;
Weather conditions;
Road closures or traffic restrictions;
Public holidays;
Incorrect or incomplete delivery addresses;
Customer unavailability;
Remote location serviceability;
Natural events; or
Other circumstances beyond our reasonable control.
6. SHIPPING CHARGES
Shipping or delivery charges, if applicable, will be displayed on the cart or checkout page before the customer completes the order.
Shipping charges may vary depending on:
Delivery location;
Product weight;
Product dimensions;
Order value; and
Delivery method.
Any applicable delivery charge will be shown before order confirmation.
7. LARGE AND BULKY PRODUCTS
Large products such as ride-on toys, large outdoor toys, pools and other bulky products may require special delivery arrangements.
Delivery time and charges for such products may vary depending on product dimensions, weight and delivery location.
Some large products may not be available for delivery to all pincodes.
Where applicable, delivery availability will be confirmed based on the customer’s pincode.
8. ORDER TRACKING
Where tracking is available, customers may track their order using the Track Your Order option available on the Toyoos website.
Tracking information may also be shared through SMS, email, WhatsApp or another available communication method.
Courier tracking updates are provided by the applicable logistics partner and may occasionally take time to update.
9. DELIVERY ATTEMPTS
Customers are responsible for providing a complete and accurate delivery address and active mobile number.
Our delivery or courier partner may contact the customer to complete delivery.
If delivery cannot be completed because the customer is unavailable, the address is incorrect or the customer cannot be contacted, another delivery attempt may be made depending on the delivery partner’s policy.
Repeated unsuccessful delivery attempts may result in the order being returned to Toyoos.
10. INCORRECT OR INCOMPLETE ADDRESS
Customers should carefully verify their delivery address, pincode and mobile number before placing an order.
Toyoos is not responsible for delivery delays caused by incorrect or incomplete customer information.
If an address correction is required, customers should contact Toyoos as soon as possible before the order is dispatched.
Address changes may not be possible after dispatch.
11. OPEN BOX INSPECTION
For eligible deliveries, customers are encouraged to inspect the product at the time of delivery in accordance with our Return, Replacement & Open Box Delivery Policy.
Customers should check the product for visible damage, incorrect items or major missing components where inspection is permitted.
Detailed terms are available in our Return, Replacement & Open Box Delivery Policy.
12. DAMAGED OR INCORRECT DELIVERY
If a customer receives a damaged, defective or incorrect product, the issue should be reported within the timeframe specified in our Return, Replacement & Open Box Delivery Policy.
Customers may be required to provide:
Clear product photographs;
Unboxing or product videos;
Images of the outer packaging;
Shipping label images; and
Other reasonable information required to verify the delivery issue.
Claims will be reviewed according to our Return, Replacement & Open Box Delivery Policy.
13. DELAYED DELIVERY
If an order is delayed beyond the estimated delivery date, customers may contact Toyoos customer support for assistance.
We will make reasonable efforts to check the order status with the applicable delivery or courier partner.
A delay in delivery does not automatically mean that the order is lost or cancelled.
14. LOST SHIPMENTS
If a shipment is confirmed as lost by the applicable courier or logistics partner, Toyoos will review the order and provide an appropriate resolution.
Depending on product availability and order circumstances, the resolution may include replacement or refund.
15. CUSTOMER UNAVAILABILITY OR DELIVERY REFUSAL
Customers should ensure that someone is available to receive the order at the delivery address.
If a Cash on Delivery order is refused without a valid reason or repeatedly remains undeliverable due to customer unavailability, Toyoos may restrict Cash on Delivery availability for future orders associated with the customer.
Any restriction will be applied reasonably to prevent misuse or repeated delivery losses.
16. DELIVERY PARTNERS
Toyoos may use its own local delivery arrangements or third-party courier and logistics partners to fulfil orders.
The delivery partner used for an order may depend on the customer’s location, product size, weight and service availability.
17. CONTACT US
For shipping and delivery assistance, please contact
Phone: +91 8054471515
Email: Info@toyooc.om
Our customer support team will assist with order tracking, delivery delays and shipping-related concerns.